Our phone number has changed. To contact us by phone please dial 03 9554 2000.
All General Public visits to the nursery are by appointment. To book an appointment please click here.

Our COVID restrictions & operating terms

Our extensive website is always open ONLINE for all customer enquiries. However for the general public, all visits to the nursery remain strictly by APPOINTMENT. Normal terms continue for our WHOLESALE TRADE customers.

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It is exciting to be nudging our way out of COVID, but a relaxation of restrictions must be viewed cautiously and administered seriously. So, while excited, we will remain vigilant on adhering to rules around the Victorian roadmap to recovery.

Many of the existing restrictions will remain in place for the time being, so we ask everyone to remain respectful of our operating rules.

Our Benalla and Boundary Road Narren Warren East sites are production sites and therefore are closed to the GENERAL PUBLIC. Visits by the general public to our head office at 1060 Wellington Road Narren Warren East to view or pick pick up stock is by appointment only.

Bookings can be made here. We continue to assist everyone with stock enquiries so if you need to talk to us about our range, tree selection, ordering and delivery please call 03 9554 2000.


We welcome customer contact but ask that anyone who wants to inspect or pick up stock to arrange an appointment with our team before turning up. To book, please contact our sales team on telephone 03 9554 2000, send us an email at sales@specialitytrees.com.au or reach out via the 'Contact Us' page on the website.  

For regional customers, the same applies at our Benalla site. For customers wanting to view or pick up stock, prior arrangement must be made via contact with our sales team. This can be done by calling 03 9554 2000 or 0477 608 872.

All deliveries by us into Melbourne and the Greater Metropolitan region will be CONTACTLESS in accordance with DHHS stipulations. In the best interests of both customers and staff, our driver instructions in this regard must be observed.

For Commercial Freight companies and Industry Supplier drop-offs, please contact the office once at our gates for approval to enter. You will not need to sign in and out, but it is expected that hygiene and social distancing protocols will be adhered to while on our site.


  • All customer visits to the nursery are by appointment only.
  • All customers, suppliers and other business contacts entering the nursery will need to be recorded.  Our Site Visitor Register is located upon entry to the Sales Office. Hand sanitiser is provided for use at this point.
  • There will not be more than two (2) customers in the Sales Office at any one time.  
  • We expect all customers to observe clearly marked office instructions and practice social distancing at all times while on-site.
  • All customers must wear a mask or facial covering. We have the right to refuse an appointment without a mask.
  • If we are running late with an appointment, we may ask that you wait in your car until called upon by a member of our team.


For members of the general public unfamiliar with our operating terms, here is a 3-step guide to buying trees from us.

Your first step to contacting us is by phone on 03 9554 2000 by email at sales@specialitytrees.com.au or via the ‘Contact Us’ page on the website. We encourage everyone to use these online forms of communication around the selection and purchase of trees.  

Speciality Trees has a highly capable website that caters for browsing and enquiries on tree selection and purchase. On the ‘Contact Us’ page of the website, you can send a message or fill your cart and request a quote through an online website account.  Our team will respond as promptly as possible to your enquiry.

If you prefer to contact us directly, our sales team can be reached on 03 9554 2000 or via email at sales@specialitytrees.com.au.  From that point, all stock photos, sales orders and invoices, as well as delivery arrangements to a secure and safe location without driver contact, can easily be accommodated by using phone and/or email.

Thank you for your patience and understanding. 

The Speciality Trees' Team

02/03/2021 In the News


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