From 6th August 2020 Stage 4 restrictions will be in place. For our business, this means we are available for online ordering and contactless delivery to site. All of our nursery sites are closed to the General Public with only restricted access allowed for Trade by appointment only. Learn more

Update to our Operating Terms under COVID-19

From July 6th 2020, all customer visits to our Head Office at 1060 Wellington Rd Narre Warren East is STRICTLY by appointment. We are available on-line however, so feel free to direct your tree enquiry to our team by phone, email or via the website. It is our expectation that all site visitors wear an appropriate face mask or covering and practice social distancing at all times.

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An ever-changing environment around COVID-19 has resulted in the following update to our current operating conditions.

SITE VISITS & PICK-UPS

  • We insist that all site visits be booked-in over the phone or by email with a sales member including customer pick-ups for stock, prior to arrival.
  • Due to the size of our properties and to ensure everyone is seen to, we ask that ALL customers have a prepared short list of trees to view.
  • All customers, suppliers and other business contacts entering the nursery will need to be recorded.  Our Site Visitor Register is located upon entry to the Sales Office. Hand sanitiser is provided for use at this point.
  • Commercial Freight companies and Industry Supplier drop offs will not need to sign in and out, but it is expected hygiene and social distancing protocols will be adhered to.
  • There must only be two (2) customers in the Sales Office at any one time.  We ask that consideration be given to waiting outside should these spots be full.
  • We expect all customers to observe clearly marked office instructions and practice social distancing at all times during your time with us.
  • It is our expectation that customers wear a mask or facial overing while on our site. We have the right to refuse your appointment without a mask.
  • If we are running late with your appointment, we may ask that customers wait in their car until called upon by a member of our team.

STOCK DELIVERIES 

  • Stock deliveries will be contactless to all sites and all locations. Our drivers have instructions and in the best interests of both customers and staff, their instructions must be observed.

LOCKDOWN POSTCODES

  • Trade Customers from a postcode currently in lock-down, will still be able to visit the nursery for work purposes only.
  • At this stage we encourage ALL other members of the general public to liaise with us over the phone, email or via the ‘Contact Us’ tab on our website.

ONLINE TREE ENQUIRIES

Generally speaking, your first step to contacting us is by phone on 03 9796 8308, by email at sales@specialitytrees.com.au or via the ‘Contact Us’ page on the website. We encourage everyone to use these on-line forms of communication around the selection and purchase of trees.  

Our two other production facilities, located at 100 Boundary Road Narre Warren East and 1317 Mansfield Rd Benalla will remain closed to visitors. Please direct all enquiries to our 1060 Wellington Rd Narre Warren East Head Office.

Speciality Trees has a highly capable website that caters for browsing and enquiries on tree selection and purchase. On the ‘Contact Us’ page of the website, you can send a message or fill your cart and request a quote through an on-line website account.  Our team will respond as promptly as possible to your enquiry.

If you prefer to contact us directly, our sales team can be reached on 03 9796 8308 or via email at sales@specialitytrees.com.au.  From that point all stock photos, sales orders and invoices, as well as delivery arrangements to a secure and safe location without driver contact, can easily be accommodated by using phone and/or email.

Please note that all CUSTOMER tree pick-ups MUST be booked in with the sales team prior to collection. 

For those interacting with our staff face-to-face in the nursery, the wearing of a facial covering or mask is ESSENTIAL and all social distancing rules must be observed as outlined above. Our staff are proactively changing how things are done to minimise risks, all the while accommodating good hygiene practise at all times. We expect everyone to do the same.

Thank you for your patience and understanding. 

The Speciality Trees' Team

21/07/2020 In the News

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